Wow! You mean not guess and make a snap off the cuff so the client gets an answer in five minutes or less? Yes, most times it takes a little thought and research to formulate a hypothesis, which can then be developed into a sound theory and then a correct diagnosis.
To start look at the problem tree and examine it beyond symptoms that were presented. Take a sample for later examination. Look at similar trees on the site or neighboring sites. See similar symptoms? Is it appropriate to take a soil sample for a soil test, or just see what the structure is or pH? Then ask question, then ask a few more, get as much information as to the what, why, or when's!
Now the real work begins, hopefully you got the correct assignment and the client has paid for the necessary lab work. But its time to get that sample to the experts for a lab analysis. Most labs have a procedure for handling samples so be sure to check before you send them. While your waiting do your homework, your vast library of tree books may hold the answer or a colleague with more experience may have seen the problem before, so ask. Never stop probing the answer is not just lying around, but sometimes the answer is readily available if you know where to look!
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